casino glory Privacy Policy

This privacy policy ("Policy") governs the data protection relationship between casino glory ("we", "our", "platform") and all individuals who use this platform ("user", "you"). When you use casino glory's website, mobile app, or related services, this policy applies automatically.

This policy is an integral part of our Terms and Conditions. Continuing to use the website means you have read and agreed to all terms of this policy.

casino glory provides services only to individuals aged 21 or older. Age is verified at the time of registration, and information collected during this process is also covered by this policy.

2.1 Information You Provide Directly

Information you provide during registration, login, or use of services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Password (stored in encrypted form)

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2.2 Automatically Collected Information

The following information may be recorded automatically when you use the platform:

• IP address and device type
• Browser version and operating system
• Session duration and page visit details
• Data from cookies and similar tracking technologies

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2.3 Transaction Information

During deposits and withdrawals, the transaction date, amount, and a summary of the payment method are stored. This information is used for account security and financial reporting.

casino glory uses collected information only for the following purposes:

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposit and withdrawal transactions
• Displaying games and promotions based on user preferences
• Customer support — providing assistance via live chat and email
• Fraud prevention and account security monitoring
• Technical improvement of the platform and performance analysis
• Meeting applicable legal obligations

casino glory never sells your information to third parties or rents it out for advertising purposes.

4.1 What Are Cookies

Cookies are small text files stored in your browser. casino glory's website uses various types of cookies to keep the platform running and to personalise your experience.

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4.2 Types of Cookies

• Essential cookies: Used to store login sessions, security tokens, and transaction information. Without these, the platform cannot function properly.
• Functional cookies: Used to remember your language preference, theme settings, and game history.
• Analytics cookies: Used to understand which sections of the website are most visited — all data is collected anonymously.

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4.3 Managing Cookies

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly.

casino glory may share your personal information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), game provider studios, and technology service providers may receive the minimum information necessary to carry out operations. All such partners operate under data confidentiality agreements.

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5.2 Legal Obligations

Information may be provided in response to a valid request from a competent authority under the laws of Bangladesh. In such cases, casino glory always follows the applicable legal process.

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5.3 Fraud Prevention

If fraudulent activity is suspected on an account, relevant information may be shared with security partners. The primary goal of this process is to ensure the safety of users.

casino glory applies industry-standard technical and administrative measures to keep your information secure:

• SSL/TLS encryption: All data exchanged between the website and servers travels over encrypted channels.
• Password hashing: User passwords are never stored in plain text — they are kept using strong hashing algorithms only.
• Two-factor verification (OTP): OTP verification is mandatory during login and financial transactions.
• Access control: Among staff, access to data is granted only on a need-to-know basis based on job function.
• Regular security audits: Periodic security reviews are conducted to identify system vulnerabilities.

Even so, no internet-based system is 100% secure. If you notice any suspicious activity, please inform our support team immediately.

casino glory retains your information only for as long as it is necessary or required to be kept due to legal obligations:

• Active accounts: Full information is retained for as long as the account remains active.
• Closed accounts: Transaction records may be kept for a defined period after account closure for legal purposes.
• Inactive accounts: In cases of prolonged inactivity, unnecessary information is deleted and the user is notified.
• Backup data: Removal of information from backup systems may take some additional time to complete automatically.

casino glory grants you the following rights over your information:

8.1 Right to Access

You may request to view any personal information stored in your account. The support team will respond within a set timeframe after verification.

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8.2 Right to Correction

If any of your information is incorrect, you may request a correction. Some information can be updated directly from your account profile; for others, you will need to contact customer support.

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8.3 Right to Close Your Account

You may request to close your account at any time. After closure, no information will be actively processed beyond legal obligations. A self-exclusion option is also available in line with the Responsible Gaming guidelines.

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8.4 Right to Data Portability

In certain circumstances, you may request a copy of your information in a structured format.

casino glory strictly prohibits registration by anyone under the age of 21. The platform does not intentionally collect any personal information from minors.

Date of birth and, where necessary, a national ID are requested at registration to verify age. If it becomes known that a minor's information has been collected, it is deleted immediately and the related account is closed.

If a parent or legal guardian believes that a minor's information has been recorded, please contact our support team directly.

casino glory's platform may have connections to third-party game studios and payment services. These external services have their own privacy policies, and casino glory is not responsible for their data practices.

Particularly during payment processing, you may be directed to the platforms of bKash, Nagad, Rocket, or Upay. At that point, the relevant payment service's own privacy policy will apply.

To learn more about us, you can visit the casino glory About Us page, which explains the platform's goals and operations.

casino glory may update this privacy policy from time to time. After each change, the "Last Updated" date at the top of the page will be revised.

For significant changes, users will be notified by email or through the platform's notification system. Continued use of the platform after an update will be considered acceptance of the revised policy.

For a full understanding of your rights and obligations, you can find more information in our Frequently Asked Questions (FAQ) section.

If you have any questions, concerns, or complaints about this privacy policy, please contact the casino glory support team. Our team is available in Bengali and English, seven days a week, 24 hours a day.

After submitting a data protection request, a response is generally provided within a reasonable time. For complex requests, identity verification may be required.